AstrooGrid Help Center

Quick answers for everyday tasks in AstrooGrid, from setting up to bookings, payments, messages and your team.

Getting started

What should I set up first?

Your services and fees, then your working hours, then your clients and team. Share your booking link last, once your hours are right.

Do I need to install anything?

No. AstrooGrid runs in a web browser on a phone, tablet or computer.

Why is a time not showing on my booking page?

Free times come from your working hours, breaks, buffers, blocked dates and existing appointments. Check those settings for the day in question.

How do I move an appointment?

Open the appointment and reschedule it to a new date or time.

How do I avoid duplicate clients for one family?

Add relatives as family members of the main client instead of as new clients.

Where do I find everything about one client?

Open the client to see their Client 360 screen.

How do I record a part payment?

Record the amount the client paid. The rest of the fee is tracked as outstanding until it is paid.

A client cancelled after paying. What do I do?

Refund the payment, or keep it as credit for the client’s next consultation.

Which number do clients see messages from?

Your practice’s own WhatsApp Business number, once it is connected.

How do I stop a receptionist seeing revenue?

Give them the receptionist role. Roles decide what each team member can see and do.

Can’t find your answer? We’re a phone call or email away.