Privacy Policy

1. Information we may collect

When you contact AstrooGrid, submit an enquiry, request a consultation, or use a form on our website, we may collect information such as:

• Your name
• Phone number
• Email address
• Type of consultation or service requested
• Information you include in your enquiry or message
• City or location, if you provide it
• Appointment or consultation information
• Date and time of your submission

We may also collect basic information about how you reached our website, such as the referring website, the landing page, and campaign information (UTM source, medium, campaign, content and term). This helps us understand which channels are helping people discover AstrooGrid.

2. How we use your information

We may use the information you provide to:

• Respond to your enquiry
• Contact you about a requested consultation
• Schedule or manage appointments
• Provide information about our services
• Follow up regarding your enquiry
• Maintain enquiry and consultation records
• Understand which marketing channels generate enquiries
• Improve our website and services
• Prevent misuse, fraud, or spam

We do not use your enquiry information to make unrelated automated decisions about you.

3. Contact information

If you submit a form, we may contact you using the phone number or email address you provided. We will use this information primarily to respond to your enquiry and communicate about the service or consultation you requested.

4. Marketing and communication

Where permitted, we may occasionally contact you regarding relevant AstrooGrid services or updates. You may ask us to stop promotional communication at any time. Operational messages relating to an enquiry, consultation, booking, payment, or requested service may still be sent where necessary.

5. Website attribution and referral information

AstrooGrid may record limited first-party attribution information to understand how visitors reach our website. This may include campaign (UTM) information, the referral source and the landing page. While you browse, this is held temporarily in your browser and is saved with your enquiry only if you submit a form. We use it for internal business and marketing analysis. We do not need to store your complete browsing history for this purpose.

6. Cookies and similar technologies

AstrooGrid uses technologies that are needed for website security and functionality, and may use others as described in our Cookie Policy, which lists what is stored in your browser and why. Where applicable, visitors will be given appropriate controls over non-essential cookies.

7. Third-party services

We may use trusted third-party service providers to support website or business operations, such as website hosting, database and email delivery, appointment management, payment processing, communication services, and analytics. These providers may process limited information only as necessary to provide their service, and each may have its own privacy terms.

Today this includes our website hosting, network security and database providers, which store and deliver the website and your enquiries, and Google Fonts, which delivers the typefaces used on this site. Loading fonts from Google means your browser contacts Google servers, which can see your IP address.

8. Payment information

If online payments are enabled, payments may be processed through a third-party payment provider. AstrooGrid does not store complete card details directly. Payment providers process payment information according to their own privacy and security policies.

9. How we protect information

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, disclosure and alteration. Enquiry records can be read only by authorised AstrooGrid administrators. However, no internet-based system can guarantee absolute security.

10. Data retention

We retain information only for as long as reasonably necessary for responding to enquiries, providing consultations, maintaining business records, and meeting legal, accounting or operational requirements. Information that is no longer required may be deleted or anonymized where appropriate.

11. Your choices and rights

Depending on the laws that apply to you, you may have rights relating to your personal information. These may include requesting access, correction, deletion, restriction, withdrawal of consent, or opting out of certain communications. To make a request, contact AstrooGrid using the details below.

12. Children’s information

Our services are not intended to knowingly collect personal information directly from children without appropriate parent or guardian involvement where required.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

14. Contact us

For privacy-related questions or requests, contact:

AstrooGrid
Email: astroogrid@gmail.com
Phone: +91 9019 533531
Address: Banashankari, Bengaluru, Karnataka 560061