Every refund traceable
Linked to the payment it reverses.
Manage your money
Keep Refunds and Credits Clear and Traceable
Refunds & Credits in AstrooGrid records money returned to a client and credit a client holds for a future consultation. Each one is linked to the original payment, so balances and revenue stay accurate.
Who it’s for: Practices that take advance payments or occasionally cancel or reschedule paid consultations.
Adjustments
- Kiran P. · cancelled 12 Oct₹1,500Refund
- Divya N. · moved to Nov₹2,500Credit
The problem
What Refunds & Credits solves
When a paid consultation is cancelled, the money goes back, or is kept for next time, and that decision is usually made in a chat and then forgotten.
Months later nobody is sure whether the client was refunded, still has credit, or owes nothing at all.
Key benefits
How AstrooGrid helps
Credits that do not get lost
A client’s credit is visible when they book again.
Accurate revenue
Refunds are reflected in your figures, not hidden in notes.
How it works
How Refunds & Credits works
- 1
Find the payment
On the client’s record.
- 2
Refund or credit
Return the money, or keep it as credit.
- 3
Use the credit later
Apply it to the client’s next consultation.
Feature details
What’s included
Refunds
Money returned, linked to the original payment.
Credits
A balance held for a future consultation.
Client balance
Credits shown on the client’s record.
Clear history
Every change kept, never overwritten.
Why it matters
Why it matters for your practice
Handling money fairly when plans change builds trust. A clear record means you can answer any client question about their balance with confidence.
Related features
Works well with
FAQ
Refunds & Credits: common questions
What is the difference between a refund and a credit?
A refund returns money to the client. A credit keeps it with your practice for the client’s next consultation.
Are refunds linked to the original payment?
Yes. Each refund is recorded against the payment it reverses.
Can a client use credit for their next booking?
Yes. Credit held by a client can be applied to a future consultation.
Ready to see it on your own practice?
We’re onboarding practices in small batches. Tell us about your practice and we’ll set up a walkthrough.
Request Early Access